Frequently Asked Questions

Looking for help?

Here you can find all the answers to the most common problems that might arise when using one of our plugins:

I got the API key, how can I use it?

Follow the instructions you find on the myEASYwebally FAQ page.

Please note!

The API key is NOT a license code and it will NOT validate for a FREE license!
Visit our shop to find out which products offer a FREE license by adding you Like to us on Facebook, Google+ or by Tweeting about us!

I got a license, how can I use it?

Follow these instructions also if you bought a license through a reseller and you received a coupon code.

Step 1 ~ activate the license

(a) If you do not already have an account at services.myeasywp.com:

  1. Open a new account at services.myeasywp.com
  2. In the “Sign up” form enter the License Code you received in the order confirmation email – or the coupon code

(b) If you already have an account at services.myeasywp.com or if you just completed the registration:

  1. Login with your credentials at services.myeasywp.com
  2. Click on the “My licenses” link on the top menu
  3. Click on the “Redeem a coupon” button
  4. Enter the License Code you received in the order confirmation email – or the coupon code – and click on the “Submit” button: your license is now ready to be activated
  5. Click on the “My blog/licenses” link on the top menu

    The link on the top menu is within my account actually named “My blogs/sites”

    The My blog/licenses link
  6. Click on the edit button shown left of the blog/site you want to activate

    The edit button
  7. Look for the “Licenses available” section then click on the checkbox to enable the license
  8. Click on the save icon on the top right of the page: your license is now activated for this blog/site

    Note: if the save icon is hidden behind a blue hint popup, close the hint popup by clicking on the × shown within the popup

    The hint popup

Now you can install the product.

Step 2 ~ download

  1. Login with your credentials at services.myeasywp.com
  2. Click on the “My licenses” link on the top menu, here you will find a download button for each of the products you bought
  3. Click on the “Download” button of the product you want to download

Step 3 ~ install

The PRO version is an “extension” to the free plugin, meaning it shares and extend its functionalities. When you download a PRO version the zip file you get include both the free and the PRO versions &ndahs; so you are sure to get the latest free version available.

Usually the PRO product can be installed as any other plugin, the only difference is that is does not need to be activated as it is automatically recognized by the free version of the same plugin. So, after you installed the PRO version, it will be automatically activated by the free version.

Be sure to activate the license and assign it to your blog, see here above, otherwise the product will not work and you will see a message like this:

The license validation error box

 

I want to change the domain for my license from example.com to www.example.com

  1. Login to your account
  2. Open your blogs/sites page
  3. Edit the example.com domain to disable the license you want to reallocate, then save the changes
  4. Click on the “add new record” button to add the www.example.com domain and allocate the license, then save the changes
    The add new record button
 

I purchased the up to 5 domain uses package. I have installed 1 on my site example.com I wish to use the other 4. How do I do that?

  1. Login to your account
  2. Open your blogs/sites page
  3. Click on the “add new record” button to add a new site
    The add new record button
  4. Fill the form with your domain (example.com) or subdomain (my.example.com) and allocate the license in the “Available Licenses” box
    The Available Licenses box
  5. Save the changes
    The save button
 
If you cannot find the answer you are looking for please submit your request here.